FAQ

Contact Information

📩 info@retro-digitals.com

Shipping and Handling Policy

We are committed to providing fast and reliable shipping for a seamless shopping experience.

  1. Processing Time: All orders are processed within 2 business days. Orders placed after 5 PM EST will be processed the next business day.
  2. Shipping Methods: We offer various shipping options to best meet your needs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
  3. Order Tracking: Once your order has been shipped, you will receive an email notification with tracking information. You can track your package using the provided tracking number.
  4. Shipping Restrictions: Currently, we do not ship to P.O. boxes, APO, or FPO addresses.
  5. International Shipping: We offer international shipping to selected countries. Additional customs fees, taxes, or import duties may apply. These are the responsibility of the customer.

Return and Refund Policy

At Retro Digitals, we want every customer to feel confident in their purchase. All items are tested before shipping to ensure they are fully functional and accurately described. If an issue arises, we’re here to help.

Return Eligibility

We accept returns within 14 days of delivery.

To start a return, contact info@retro-digitals.com.
We will provide return instructions and, when applicable, a return shipping label.

Returns are accepted in the following situations:

  • The item is defective

  • The item is not as described

  • Or the buyer wishes to return the item for another reason, as long as it is returned in the same condition it was received and all accessories are included

All returns are inspected. If the item is fully functional or differs from its original condition, the refund may be adjusted or declined.

Return Fees

  • Defective / not-as-described items: Returns are free.

  • All other return reasons: Buyer pays return shipping.

Return Conditions

To qualify for a refund:

  • Item must be returned in the same condition, with all accessories

  • No signs of impact, moisture, physical damage, or misuse

  • Serial numbers must match

Refunds

Refunds are issued to the original payment method after inspection.
Processing typically takes 3–5 business days once approved.

Exchanges

We do not offer direct exchanges, but we review individual cases.
Contact info@retro-digitals.com with any questions.